Law Firms can save money by using a call center or lawyer answering service. Since you may frequently find yourself out of town or simply away from your office, you will most likely be unavailable to answer all incoming calls. Unanswered calls can result in missed opportunities and create poor impressions upon your client base. Attorney reply services help save you time and effectively recruit new and potential clients. Clients who have a positive experience with your firm throughout all phases of the legal process may refer friends or colleagues to your practice and generally help improve its credibility.
Attorney reply services save lawyers valuable time and money by providing specialized response services in many areas of legal practice including criminal, business, and family law. Lawyer answering services provide the specialized reply service programs to meet your law firm's needs. Attorney response services ensure that all incoming calls are answered day and night, that all your appointments are properly scheduled, and that other calls are appropriately routed to the requisite person or voicemail. With all calls, messages, and voicemail accounted for, your firm will have access to all information as needed.
How can attorney reply services save your legal practice money? Compared to hiring a traditional receptionist, attorney response services are far cheaper. Receptionists require you to pay a salary, employment taxes, benefits, recruitment and retention costs, as well as training fees-not to mention the expense of office equipment, computers and software, the ongoing maintenance of said equipment, office space, and additional costs associated with bringing on new personnel.
Specialized attorney reply services improve the first impression your practice makes on potential clientele and in time can deliver new positive referrals. If you're torn between hiring a general answering service and one that specializes in attorney response services, opt for one with experience and you'll find yourself handling fewer calls.
Personal Injury Practices: Let a lawyer answering service field your potential client calls and fill out intake forms in CSV format. They can then forward these forms to you to be imported into your case management software.
Criminal Defense Attorneys: Hire an attorney response service and retain clients on the first call. Virtual receptionists connect you with client callers and then remain on the line to transcribe the conversation. They'll then forward a transcription of the call to your email, complete with fees, credit card information, and all relevant case facts.
Immigration Attorneys: Specialized lawyer answering services offer multi-lingual and Spanish response services to provide your clients with answers and legal support on their first call.
Despite your best efforts to field all incoming calls, long phone ring cycles and those calls left unanswered can deliver the impression that your practice is unable to take on new clients. Attorney reply services effectively provide answers and transfer phone calls to individuals who deliver the answers callers are looking for. Take advantage of specialized and experienced lawyer reply service to provide service that'll improve client satisfaction and serve as a tool to help you grow your legal practice.
When searching for the best lawyer answering services, consider the following questions:
Can the attorney reply service provide 24/7 support?
Do they provide lawyer response services in both Spanish and English, i.e. multilingual or bilingual support?
Do they provide their virtual receptionists with specialized training?
Can the lawyer response service deliver customer referrals?
A lawyer reply service is one of the best investments you can make for your practice. Although more costly then a general response service, specialized lawyer answering services deliver professional call handling and the positive results your practice needs.
Erica Ronchetti is a freelance writer for Alert Communications, a call answer service provider in New York (NY) & CA providing Medical answering service, Lawyer Answering Service & Message Answering Service. Our attorney answering service solves both of these problems by reducing employment costs, and answering the phones for you with the utmost professionalism and courtesy.
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