Showing posts with label services. Show all posts
Showing posts with label services. Show all posts

Friday, 19 August 2011

Financial Services Help Manage Money


Financial Services #1 Wealth Management

Frequently individuals who are wealthy need financial services in order to manage their money and stay wealthy. Many wealthy individuals who do not use financial services for wealth management see their money slipping out the window. However, those who use wealth management financial services not only maintain their wealth and enjoy it, but also see it increase.

Financial Services #2 Investment Banking

Investment banking is another offering of financial services that many individuals enjoy. This is because investment banking financial services focus on creating capital through client investments.

Financial Services #3 Asset Management

Financial services offer asset management for individuals who cannot or prefer not to manage their own assets in the form of cash, property, bonds, and stocks. Fortunately, financial services are able to handle asset management competently.

Financial Services #4 Business Banking Services

Business banking financial services are also an option for businesses that need help in managing accounts, income, payments, loans, and any other types of financial services needed. Business banking services are a very important part of the financial services sector.

If you are interested in financial services helping you manage your wealth, assets, make investments for you, or manage your business banking, and then you should contact several financial services providers in order to compare services and fees so you can find the one that is best for you.




Jay Moncliff is the founder of [http://www.financialadviseonline.com] a blog focusing on the Financial [http://www.financialadviseonline.com] resources and articles. This site provides detailed information on Finance. For more info visit his site: Financial [http://www.financialadviseonline.com]





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Christian Dating Service and Dating Services


A Christian dating service can help single Christians meet one another and find companionship that is based on Christian principles and foundations. A Christian dating service can help thousands of Christians meet, and sometimes marry, others who share their values and faith. The Internet is an incredible access point for those looking into dating services. Now, most dating services begin with online applications and postings, letting email be the beginning point of a contact. Not every Christian dating service has the same philosophy, and not all dating services truly have a member's best interest at heart, but, with some research and investigating, signing up with a Christian dating service can bring new friends and a potential partner into a single's life.

Online, through the Internet there are a myriad of dating services. A Christian dating service is a service that has members who profess to be Christians, practicing the Christian faith of belief in Jesus Christ as the Son of God and the Savior of the world. Timeless faith is a common thread among Christian believers. Most Christians feel that to make a relationship successful, the common ground of faith in Christ is essential. Close relationships and marital bonds simply cannot happen without it. Dating services throughout the Internet are experiencing a high success rate, and Christian dating service providers are among those successes. With our fast pace society, and the wide open market that the Internet brings into our lives, Christian dating companies online seem to be the answer for the Christian singles scene.

There are cautions to be heeded when searching for dating services. This caution can apply to a Christian dating service as well. Many dating services charge costly fees, and make promises that cannot be kept. Also, the danger of meeting someone with ill intentions can always be a factor, when agreeing to meet a person in person. Selecting dating services that do background checks, or verify information will be best, and still, always use extreme caution when planning to meet a person you have only met via chatting online. Research and investigate a Christian dating service before paying for any membership fees or before receiving potential companion's emails.

A Christian dating service can provide needed friendships and relationships of support. Expanding our friendships and Christian fellowship around the globe is a good thing. However, God always has a plan for our future in an active status. While He may use dating services to introduce you to your future mate, a Christian dating service should not be seen as a way to fast forward God's plans. "For I know the thoughts that I think toward you, saith the Lord, thoughts of peace, and not of evil, to give you an expected end." (Jeremiah 29:11) Use balanced and good judgment when seeking friends online with dating services.




For more information about Christian dating service and dating services, visit:
http://www.christianet.com/chatroom/
http://www.christianet.com/





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How to Choose the Best Services


It really doesn’t matter what type of services we are looking for, we always want the best that we can afford. How can we be sure that we are going to be getting the most professional of these services? The answer is you can’t guarantee that you are going to get the best services but there are steps that you can take to try and increase your chances.

If you are looking for any services that involve an end product then you will be able to judge how good a job has been done after the tradesperson has finished work. This applies to cleaning services, electricians, plumbers, decorators and many more

services [http://www.myndservices.com/services/services.html]. Obviously, you don’t want to have to wait until you are handed the invoice to discover that any of these services are not up to the job or over-priced. The best place to start when you are beginning your search for companies that offer particular services is to ask your friends and relatives if they can recommend someone. More often than not it is these personal recommendations that lead to people selecting certain services. On the other hand, if someone has had a particularly bad experience of their services then a company can be struck off your list immediately.

The local services directory, either online or offline, is likely to be the best source of finding services in your local area. Even if none of your acquaintances have had need of the particular service you are looking for. Depending on the types of services you require this list may be extremely large or limited to only a few candidates. Now the tedious but most important part of your search for the company whose services you will end up using really begins with the quotation process.

It is important to make detailed notes of the services that you require before you contact the names on your possible candidates list for a quote. If you are unsure about your exact needs then you are best advised to outline what you think you need and leave it up to the companies that you call to fill in the details of what their services will cover.

Begin calling all of the services that you are considering choosing and obtain a quote for the work you need undertaking. If possible, depending on the

services [http://www.myndservices.com/services/home_services.html], you should request a free on-site quotation. Remember that larger jobs may be subject to amendment of the initial quote so it is a good idea to get the quote in writing. The quote should be for the services required and the timeframe needed.

Once you have found the company that offers the best services you then need to set up the day that the work will be conducted. Some companies are only able to provide an estimated time of arrival but you should at least be told that it will be the morning or afternoon.

If you have followed the above steps then the chances are that the services you have hired will be completed to your satisfaction. Don’t be afraid to tell the company if you are dissatisfied in any way before you pay the invoice. It is much harder to get any changes done if you have already paid the company for their services and discover later that the job was not finished properly. Always carry out a thorough evaluation of the services rendered before you part with any money.




Written by Stacy Fortier of [http://www.myndservices.com] . Your best resource for services.





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Choosing From Among the Many Merchant Services


Being able to offer your customers as many payment options as possible can make your business grow in a huge way. By giving them the ability to pay for merchandise with their credit cards, especially if you are an online business owner, you give them an ease and flexibility of shopping that will have them returning time and again to make purchases from you. And with the popularity of online shopping higher than it has ever been, the demands to make your business better are just as great. The vast majority of shoppers prefer to pay for their orders with credit cards, so it makes good business sense that you would offer that option to them. By opening a merchant account with one of the many merchant services available to business owners, your customers will enjoy the simplicity and speed of paying by credit card, and you will see your profits soar.

Merchant service firms provide merchant accounts to business owners. A merchant account allows a business to accept credit cards as a form of payment from customers. A merchant account is not the same as a bank account. Rather, a merchant service works to make sure the credit card is verified and that the funds are transferred from the customer you're your business bank account. It used to be that merchant services were only available through banks and providers to retail establishments that were located in a physical location, like a mall. But the demands of online shopping have caused many merchant account providers to begin to provide merchant services to online business owners. There are many online merchant account providers that offer reliable and secure services particularly to merchants that sell their products on the Internet. Because there are so many merchant service providers available, it is important to be familiar with all characteristics of merchant services, especially the potentially high costs, so that you don't lose your profits. It is also important to find a merchant account provider that is dependable, trustworthy, and offers secure services for you and your customers.

If you open a merchant account for your online business, the type of payment processing usually offered by a merchant account service is real-time processing. Real-time processing is the best solution for online business owners since the charge from the customer's credit card is promptly processed when an order is placed. The customer receives an email notification that the order has been processed and the fund transfer is approved by the credit card company, upon verification and approval of the credit card. You will see the profits from the sale in your bank account within a few days.

The potential fees put upon you for merchant services can be numerous. Since not all of the fees are necessary, and not all merchant service providers change them, check around with different providers until you find one with reasonable fees and monthly charges. Some of these fees include an application fee, a monthly statement fee, a discount rate and transaction fee (these are deducted with each and every sale you make), an annual fee, and a refund fee. There are also other miscellaneous fees that individual merchant service providers might charge you. There are many potential costs associated with opening an account with a merchant service provider. Try to compare services before you make a decision. It's also a good idea to try to estimate the monthly costs by using your current sales figures to project expenses.

Your relationship with your merchant service provider should last the duration of your business, if possible. You should trust your provider implicitly. Your merchant service provider should offer quick and secure processing of your credit card sales, and they should offer additional services to offer your customers even more payment options. Not only should they accept several types of credit cards (Visa, Mastercard, Discover, American Express, among others), but they should also provide your customers with added payment alternatives, like PayPal. Your merchant service provider should have a good reputation for having excellent service and reliability, as well as having a name for excellent customer relations. They should be equipped to deal with any issues or problems discreetly and quickly. The merchant services provider you choose to make a relationship with can make or break your business between its fees and service. Make sure you know the facts about merchant services and the providers so that you don't lose your dream of being a successful business owner.




Learn the essential information for picking the right merchant account services. Merchant Services [http://www.merchants-account-services.com]





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Call Center Services - An Ever Increasing Demand


Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do clients' expectations regarding communication. Nowadays, a client will normally expect to be able to contact a company representative more or less twenty-four hours a day, seven days a week, either by phone, fax or email. Clients expect a quick response and courteous, efficient service regardless of how the communication is carried out. Though the technology to support this level of service is readily available, it can be a challenge for call centers to keep up with. Moreover, the quality and scope of outgoing calls remains important, as global competition for clients is fiercer than ever.

Here are just some of the services that inbound and outbound call centers need to provide to be competitive in today's buisness world. Agents must be able to take orders, process transactions, respond to requests for services and information, and provide effective help for clients who are having problems with the company's products. A sort of 'help desk' is often necessary, with two or three tiers of agents who can respond to various requests and queries. Regarding the outbound function of the call center, market research, polling and sales calls are conducted on a near-constant basis. Supervisors are needed to monitor the agents, and outcomes of calls are tracked and reported by various means. Usually, this requires the call center to have on-site supervisor stations, as well as up-to-date means of tracking and reporting. These fairly traditional services are only the beginning; nowadays, a call center may also be required to respond to letters, faxes and emails, use computer telophony integration (CTI), and provide service through voice recognition programs for those times when the call center is 'closed'. However, that really is the point - a modern call center should never really be closed at all. Increasingly, clients may reside in different time zones, and they have the right to expect service at any time. Even within a given time zone, there is an expectation of constant availability. This, along with the proliferation of means of communication and the need to integrate and respond to information from various sources, adds to the modern call center's tasks.

The need for all of these services puts considerable pressure on the modern call center, not to mention the company itself! For this reason, some small and medium sized companies may find themselves unable to meet all of these demands for service on their own. Some companies may resist outsourcing their call center needs, perhaps feeling that the personal touch would be lost. According to call center service providers, however, they needn't worry - the modern call center is more than able to provide knowledgable, personal service to clients. It has been proven mathematically that a single large call center is more effective - in terms of cost and service - than multiple small centers. It is easy to understand why this makes sense. The larger the call center, the more able it will be to provide the full range of services needed today. Some technological solutions are expensive to acquire and update, but if their cost can be absorbed by a large call center that services multiple companies, everyone can take advantage of the technology without having to individually acquire all the hardware and software. Moreover, in a large center, training and supervision becomes streamlined and effective. Individual agents gain expertise at a rapid pace; being exposed to a range of clients, their learning curve is huge.

All in all, there are many reasons to consider call center outsourcing, not the leas of which is the demand for an increasingly comprehensive range of call center services. Nowadays, companies really have no choice but to give clients what they want and need. A modern, fully equipped call center can help you do just that, at a reasonable cost and with updates available as often as you need them.




Prodialing strives to provide concise information concerning the high tech arena of callcenters, including call center services, predictive dialers, IVR and much, much more. See our website at ProDialing.com (http://www.prodialing.com).





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Thursday, 18 August 2011

Medical Billing Services Save Heatlhcare Practices Money and Time


There are many reasons healthcare practices might outsource their billing to a professional medical billing service; confusing insurance requirements, staffing problems and just keeping up with industry changes are a few examples. In the end though, the reasons most medical billing companies hear about come down to the two driving principles of any business - Time and Money. This article discusses how medical billing services are able to create significant savings in time and money for healthcare providers.

Medical Billing Services Save Training and Research Time

- Some readers might take the short view and think medical billing companies just enter data into a computer and send it off to a clearinghouse. In reality medical billing is a detailed process requiring specialized skills and in-depth knowledge of medical practice management, insurance industry practices, and the regulatory framework around state and federal laws. Professional medical billing companies invest countless hours in training and research to keep abreast of current codes, submission requirements, industry trends and the needs of their clients.

Significant expenditures are also made to ensure medical billing companies are up to date on the latest software. In a constantly changing industry, software vendors are always finding new and better ways of supporting practice needs. It's not practicable for small or medium sized practices to dedicate the time necessary to stay on top of the latest innovations.

These investments of time by professional medical billing services are often not considered by providers, but they eliminate endless hours otherwise spent in seminars, meetings with vendors, or on the phone with clearinghouses and carriers. This time savings creates a valuable commodity for a practice seeking the edge necessary to keep up with a rigorous patient schedule.

Medical Billing Services Save Operational Time

-Medical billing services are able to save operational time by leveraging the economy of scale and the efficiency of task specialization.

Professional medical billing companies, by their very nature, create an economy of scale in maintaining a team of medical billing professionals to provide services across several practices. This structure creates a well trained pool of resources to manage each practice's needs rather than just one individual overseeing all billing functions. The team approach also removes interruptions to revenue flow that result from vacations, unexpected sick time and staff turnover.

Task specialization among teams further heightens the efficiency of medical billing companies. Through task specialization, a team of billers can accentuates individual skills and reduces distractions of other activities.

Consider a provider who sees an average of 30 patients per day, or a total of 150 encounters per week. The time required to generate and submit 150 patient claims and follow up with insurance carriers with a high lever of accuracy can take up most of the time of an in-house biller. But this is just the beginning. That same individual will also need to follow up on denied or partially paid claims, researching why and resubmitting for further review. Patient invoices require additional time- printing, stuffing and mailing- as well as posting payments, running reports and providing detailed analysis on the current state of the practice; all this just to meet the standard offering of professional medical billing companies.

Through task specialization, medical billing companies might offer each of its clients several billers submitting claims and reviewing insurance payments with the highest level of accuracy. At the same time, the service might have other individuals or groups dedicated to managing patient invoices and questions across several practices with increased efficiency. This approach maximizes the time available for each activity by specialists with a greater knowledge of their roles, and, again, guarantees minimal (if any) interruption during employee leave and staff changes.

Medical Billing Services Save Money

-Hiring and training new staff, employee benefits, vacation/sick leave, and staff turnover are just a few factors increasing the costs of managing an efficient in-house billing program. Added to the operational overhead of day to day billing, software/hardware maintenance, clearinghouse fees, postage, and so on, the list of expenditures for practices is endless.

Good medical billing companies will design their services around covering all of these costs and immediately do away with the problems they create. To clearly demonstrate how medical billing services can save practices money, let's compare the core costs associated with in-house medical billing against working with a professional medical billing service.

Cost of In-House Billing:

Our comparison begins with a typical practice with one or two providers. Let's assume this practice has a dedicated, in-house biller receiving an annual salary of $30,000, or about $14.50 per hour. The chart below outlines the additional costs of having a full time employee in the office to handle all aspects of medical billing.


Base Pay --------------------------$30,000
Medicare and Social Security ---------$2295
401K --------------------------------$1080
Disability -----------------------------$720
Healthcare --------------------------$5220
Time off -----------------------------$3270
Total labor for 1 in-house biller ------$42,585


Next, we'll need to consider materials and fees. An average practice will probably upgrade computers and software every 3 years at a cost of about $6,000. Spread out over those three years, we'll assume an average annual software/hardware expenditure of $2000. Since our practice will send out its own patient statements, we'll need about $150 per month for postage, paper and envelopes, an annual cost of $1800. Clearinghouse fees for electronic claims will come to about $60 a month, or around $720 annually. For the sake of simplicity, we'll forget for the moment that our biller will need a climate controlled workspace, lights, general office supplies and a desk.

Here's what our list of software/hardware, materials and fees looks like:


Software/Hardware -----------------$2000
Materials ---------------------------$1800
Clearinghouse Fees ------------------$720
Total ------------------------------$4520


Adding the two totals above (labor + materials & fees), the annual cost of medical billing services performed in-house by the practice comes to $47,105 per year. Of course this number might not mean much until we put it in perspective against teaming with a professional medical billing service. As we move forward, keep in mind this conservative estimate does not factor in those other costs mentioned above that are often hidden - ongoing training, unexpected leave and sudden staff changes.

Cost of Professional Medical Billing Services:

To evaluate the cost of working with medical billing services, we'll assume our practice has contracted with a medical billing company for full service billing. This includes all of those activities that would otherwise have been performed by the in-house staff above; claim generation/submission, insurance follow up, patient invoicing and support, detailed reporting, expert practice analysis, etc. We'll also assume the practice has negotiated a rate of 8% of collections with its professional medical billing service.

Note: Calculating costs for medical billing services will vary slightly depending on the fee structure but will usually be based on either a percentage of collections or a fixed fee per claim. For more information on fee structures, see Percentage vs. Flat Fee Pricing by Medical Billing Services.

Assuming our provider visits 30 patients per day, 50 weeks out of the year, we'll have 7500 patient encounters per year. If each encounter results in an average reimbursement of $60, our receivables come to a little over $450,000 per year. At a rate of 8%, the annual cost for the professional service to manage all aspects of medical billing services for the practice would be $31,500. In comparison with in-house services that's a savings of $15,600 per year!

Summary

In evaluating the benefits of outsourcing to a professional medical billing company practices should consider the overall savings in time and money, beyond just minimizing the hassles. Medical billing companies provide knowledge, training, continuity of operations and a network of support leveraging task specialization and the economy of scale. Medical billing companies are able to eliminate dependency on one or two costly staff members to maintain revenue flow for the entire practice.




For more information on the benefits of outsourcing, contact Diversity Medical Billing Services [http://www.diversitytech.com]. Leverage maximum efficiency and economy through a well designed support structure and industry leading rates. Diversity’s medical billing services ensure the stability of practice cash flow while attaining the highest reimbursements possible. You can also learn about other ways to improve your billing with in-depth Medical Billing Articles and Information [http://www.diversitytech.com/kc].





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Wednesday, 17 August 2011

Bill Payment & Cellular Services - The Wave Of The Future For Merchant Retailers!


Electronic Distribution

How Electronic Distribution Works

The Problems of Distributing Prepaid Services with Hard (Scratch) Cards

Introduction

One of the most significant developments in the prepaid telecom industry in the last few years has been the emergence of electronic distribution technologies, such as Prepaid Wireless Direct point-of-sale activaton (POSA) will completely reconstruct the way in which prepaid services are sold.

How Electronic Distribution Works

Prepaid Wireless Direct electronic distribution systems enable any prepaid sevice to electronically transmit their services to virtually any retail location. Prepaid Wireless Direct provides an integrated POSA solution comprised of flexible and compact point-of-sale terminal equipment, proprietary software, transactional communications, protocols, and professional services to assist retailers with implementation.

Once in the retail environment, consumers simply select a product from point-of sale signage or displays and make the approprate payment to the clerk who then inserts a wallet-sized thermal card into the POSA terminal. After pushing a few key corresponding to the desired product, terminal prints a prepaid PIN along with usage instruction on the card. Prepaid Wireless Direct also supports PIN-less delivery whereby the terminal makes a real-time connection service provider. A credit is instantly issued to the customer's account. Within moments of purchase, customers can use services.

The types of retail environments that are beginning to switch to electronic delivery include wireless shops, supermarkets, conveience stores, check cashers, food marts, university shops, electronics stores, hotels and many more.

The Problems of Distributing Prepaid Services with Hard (Scratch) Cards

Prepaid Wireless Direct has developed electronic distribution services to address the many problems of distributing prepaid mobile and other prepaid services through hard cards. Hard cards are also known as scratch cards because the customer scratches a panel on the back of the card to reveal a PIN or other secret code.

The current and traditional distribution methodology of most prepaid services involves the prepaid services involves the provider printing scratch cards, warehousing them and fulfilling orders to distributors. The distributors purchase large quantities for providers, warehouse them and fulfill retail orders. And retailers purchase the cards from distributors, manage the inventory and sell the cards to consumers.

Each participant in the distribution chain encounters problems with scratch cards.

Retailer Problems. Under today's traditional hard card distribution format, most retailers struggle on several fronts to offer prepaid products

Retailer have a difficult time carrying the inventory costs of prepaid services. The recent growth and popularity of prepaid wireless intensifies the problem. With prepiad mobile, airtime denominations are much more expensive the phone cards that most retailers are familiar with. It's common for one prepaid wireless provider to offer 5 or more different airtime denominations that range in price form $20 to $150 each. To make things worse, prepaid wireless airtime is carrier specific, meaning that Verizon prepaid wireless customers cannot top up (recharge or replenish) their accounts with AT&T, Cingular or any other providers's airtime, and vice versa. This makes it critical for retailers to carry airtime for all of the popular national and regional prepaid wireless carriers or operators in their area, something that retailers didn't have to worry about with phone cards.

Today there is an average of six major carriers or operators offering prepaid wireless in each of the top 20 U.S. markets. Trying to inventory product for all six could mean that prepaid wireless alone could account for as much as 25 percent of a conveience stores total in-store inventory costs. Many retailers simple cannot afford the cash outlay required to successfully sell prepaid wireless services.

Retailer trying to minimize inventory costs often create out-of-stock problems. In general, stock outages cost the average retailer 6% of its sales, resulting in loss of billions of dollars every year and high customer dissatisfaction.

To make thing worse, today's airtime hard cards, also know as vouchers, scratch cards, replenishment cards, recharge cards, and hanging cards, increase the likelihood of fraud. The biggest problem seems to be at the point of sale where easily concealed, high-value airtime cards can be the target of both retail customers and employees alike. To prevent comsumer theft, retailers often put cards under lock and key but still suffer losses due to employee pilferage. In the conveience store industry, it is believed that as much as 80 percent of the store's shrinkage is attributable to employees. Retail employess often feel underpaid and rationalize theft as a way to make up for what they're owed. As prepaid wireless airtime cards often range in denominations from $10 to $150, employees can easily conceal thousands of dollars of product in their pockets or purses.

Cards are also attractive because they can be easily converted to cash on the street by offering them for sale at a discount of their face value. Because they're close cash equivalents, prepaid wireless cards have become tantamount to an underground currency in some places including Europe. Because of the proliferation of theft reduction is the number one investment priority among convenience store executives.

Additionally, each of the supply chain participants lacks efficient inventory controls and reporting while battling fraud. Because of the difficulties they face, and retailers that sell traditional hard cards are in dire need of cost-effective distribution solutions.

Electronic Distribution Solutions

Prepaid Wireless Direct products and services solve the distrbution problems of retailers that sell prepaid wireless (mobile) and other prepaid services.

Retailer. Retailers are increasingly demanding electronic delivery for the significant benefits they derive.

By delivering prepaid products electronically, on demand, with point-of-sale activation(POSA) techniques, Prepaid Wireless Direct essentially allows any retailer to sell prepaid wireless or other prepaid service without carrying any inventory. This eliminates prepaid inventory costs that acted as enormous cash barriers, prohibiting many retailers from selling prepaid wireless or other prepaid services. What once tied up thousands of dollars in inventory, now requires no up front cash from retailers. Now virtually any retailer not only can afford to participate in selling prepaid services, but also can expand their product portfolios to include phone cards, wireless, dail tone, credit cards, internet and more. In addition, they can also afford to represent all of the popular prepaid wireless service providers in their areas.

Also, because products are automatically replenished at POSA terminals electronically in PIN or real-time formats, retailer never run out of inventory. With Prepaid Wireless Direct POSA solution, retailers avoid the heavy costs of out of stocks and resultant customer dissatisfaction.

Once installed in a retail location, the POSA terminal virtually eliminates theft by retail customers and employess. Because only inactive products are on display, retail customers can no longer steal valuable airtime. And because all retail employees are assigned unique passwords required to accesss the POSA terminal, the system creates an audit trail that details all sales activity by date, time, shift and employee. This audit trail provides a monitoring system that virtually eliminates employee theft. With the POSA system, retailer no longer need to count and reconcile scratch card inventory amounts at the beginning of every shift.

POSA also reduces shelf space requirements and simplifies a retailers job by consolidating all prepaid products into one convenient POSA platform. POSA delivers operating flexibility to the retail marketplace that traditional point of sale products fail to provide.

Retailers also have 24/7 online access to reports that show real-time sales activity by each of their locations. Retailers can also print real-time sales report directly for their POSA terminals. Reports can drill down to sales activity at individual retail outlets by product, clerk, day, and time. Reports come standard but may be customized to match the retailers unique information needs. Retailers use sales activity reports can also highlight sudden changes in sales at a particular location. Subsequent investigation often reveals a simple solution to boosting sales such as replacement of signage that has been taken down by a window washer. Timely awareness of problems and simple remedies often make a significant difference to the amount of sales at retail.

Prepaid Wireless Direct is proud to be leading the way in the electronic distribution of prepaid services through retail environment. By delivering unique, industry-first features and benefits, while supporting a growing list of platforms, methods, suppliers, and products. Prepaid Wireless Direct is poised to lead the electronic distribution movement into the future. In addition to its current suite of products. Prepaid Wireless Direct intends to introduce many more electronic product delivery solutions as it continues to leverage the leading technologies to create cutting-edge, customized products for emerging customer segments.




Retail Licensing Provider of Bill Payment & Cellular Providers Technologies.

http://www.prepaidwireless.2ya.com

1-877-947-3577





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Online Bill Payment Services - The Wave For Merchant Retailers, Cheap Phone Cards


PREPAID CELLULAR TIME

Prepaid Cellular Are A Smart Choice!

There are huge demands for prepaid services all over the world, somewhere in the neighborhood of 120 million prepaid cellular and long distance users in North America along. The growth of the pre-paid wireless industry has been truly astonishing, and there is no end in site. In Europe, over 75% of all cellular phones are pre-paid. With the high deposit costs required to get a non pre-paid cellular phone, many people simply have not been able to afford to get one and penalties for the people who can afford cellular phones, if service is canceled. Pre-paid is the answer.

Your Customers Prepay and Never Get Overcharged.

Wireless with no contracts or monthly fee, your customers take control of their cell phone usage with Prepaid Cellular Service.

-Budget minded cell phone users

-Emergency users

-Parents who want their kids to stay in touch without the worry of running up a bill

-People with some damaged or no credit history

Prepaid cellular services are getting very popular these days. Many people now prefer prepaid services since they offer a variety of advantages related to lifestyle and cost control that simply are not available through post-paid contract based services.

Prepaid cell phones have a distinct advantage over regular subscriptions. They offer cost control with a fixed price per minute, control over costs with cell phones distributed by parents, no credit check and increased anonymity.

Increasing Consumer Demand For Prepaid Cellular

Prepaid cellular services are currently the fastest-growing segment of the wireless phone market, perhaps because wireless service can be started up with no subscription fee for well under $100. More and more people are using this service to control spending than to get around credit problems.

In Europe, already more than 60% of subscribers are on a prepaid wireless plan, while in the United States, only 8 to 10 percent of users have chosen that system. But it's growing fast: In Canada, for example, some providers see their prepaid subscribers base increase 50% faster than those of an ordinary monthly billed service.

Prepaid Cellular Phones Are Ideal In The Following Situations:

* If your customers want to budget their cell phone use

* If want a phone for occasional use but don't want to pay a monthly service fee or enter a long-term agreement

* If have no credit history or past credit problems

* If usage varies from month to month

* If want to buy children a phone for emergency use but restrict the amount of calls they make, or

* If are looking for a gift

* If don't feeling comfortable providing information for a carrier credit check

* If want to learn about their usage patterns before committing to a long-term monthly billing wireless contract.

Prepaid deals let your customers budget their spending in advance. Customers will never spend more than had originally planned with prepaid. Customers that need control cost of their cellular services use only their prepaid minutes and keep on track with budges. The ability to pay for the exact number of minutes used - and no more - appeals to everyone.

-up-front cost control

-no long-term contracts

-life-saver for emergencies - accidents, breaking down on the road

Advantages Of Prepaid Cellular Service:

Provides lifestyle advantages: The abilities to limit calling expenditures as well as service duration are especially attractive to students, parents, young professionals, and businesses with contract employees.

Young subscribers and their parents benefit because the possibility of receiving an unexpected large bill in the mail is eliminated.

Allows people who may not have established credit histories to enjoy the wireless communication.

Prepaid Cellular Service offers customers more flexibility, and the ability to pay up front for their cellular service - with no contracts, no credit checks and no monthly bills.

Prepaid cell phone service allows your customer to control their costs by giving them the freedom to purchase and redeem airtime on an as-needed basis without contracts and commitments.

For someone who doesn't want to talk a lot - able to limit themselves to less than one hour a month -prepaid cellular are more affordable than monthly contracts, with fewer hassles in starting or stopping service.

With prepaid cell phones, customers pay for what they expect to use upfront giving them total control of their cellular costs. Every time your customers use their cell phones, they buy some airtime. Just remember your customers will be repeat customers coming to your place of business to top-up their account before they run out.

Users enjoy the ability to control costs and retain privacy. They get the freedom and convenience of cell phone service with no deposit, credit check, contract or activation fee. Prepaid minutes can be spread over several months, usually two or three, so if use only phone occasionally, it can be less expensive than paying every month for airtime for airtime that they won't use.

Now from a single POSA Terminal, a retail merchant can offer his customers multiple Pre-Paid services.

This method is superior to merchants having to use "LIVE" pre-paid cards that are expensive to purchase and are plagued by theft.

A merchant must make as many as 10 Pre-Paid card sales to makeup for the theft of one live card!

But now, with the P.O.S. Activation System, these problems are a thing of the past.

Merchants receive an inventory and marketing materials, at no cost to them.

These Inventory have no value unless they are activated at the P.O.S. Terminal.

This has several advantages:

Eliminates Theft - The display have no value.

Reduces Display Space - There is no need for cards with multiple dollar denominations.

Encourages Repeat Business - Benefits to Merchants:

-Generate high income on each high-speed transaction-no upfront costs

-Choice of prepaid programs to meet merchant needs

-Aggressive commission programs

-Pay only for what you sell

-Eliminate stock shortages for specific scratch cards

-Encourage routine consumer visits

-Attract new customers with the added convenience

-Promote other consumer purchases at the ATM and in the store.

If you're a merchant retail business owner, and would like to receive the most knowledgeable beneficial benefits on how bill payment & cellular services benefits your business and customers...then this is a must read on.




www.billpaymentservice.blogspot.com - A SMART Solution Made For Smart Merchant Retail Businesses! The Wave Of The Future. The SMART Solutions. Retail Licensing Provider Of Bill Payment Services & Prepaid Cellular Services.

For More Information Go To: http://www.prepaidwireless.walkinmoneysolutions.com

If we can help you in any way, please do not hesitate to contact us! 1-877-947-3577





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Advertising - Should You Be Advertising Your Services?


You offer a reliable, quality service. You know that if more people knew what you can do, you'd increase sales. So you advertise in the most likely media for potential clients to read about you. But there's no response. Why?

If this scenario is familiar to you there's a few likely causes.

1. Maybe your ad's aren't designed well - poor layout, inappropriate offer, etc.

2. Maybe you have selected the wrong media, placement or timing.

3. Maybe you shouldn't be advertising your services.

Now I know there's a lot to consider when writing advertisements - creating "killer headlines", long copy versus short copy arguments, using white space, etc - and I could give you some tips on how to buy media. But I'm not getting into that today. I'm going to talk about the third point - maybe you shouldn't advertise.

But wait! (I hear you ask)... Why shouldn't I advertise my business?

Put simply, some services are not suitable to be advertised in the usual fashion. Most advertising is to stimulate action, usually a purchase or decision to place an order. If you're selling a 'product' this is relatively easy to achieve. Customers know what they are buying. There's usually some sort of benchmark, or product criteria, customers use to judge whether your product will do what they want.

But when it comes to services, many potential customers (or clients - I use both terms interchangeably) may not be able to make the same sort of judgement. This is particularly the case for services where the specific outcome is hard to predict, or where there is a large degree of emotional involvement or risk in the customers decision making process.

Think about it this way. Services can be broadly classified under the following headings:

* People Processing (eg hairdresser, medical)

* Possession Processing (eg computer repairs, dog obedience training)

* Knowledge Processing (eg education, entertainment)

* Information Processing (eg accounting, investment advice)

Generally speaking, possession and people processing services are more tangible than knowledge or information processing. For possession and people processing services, clients can see/touch/feel the outcomes, and they may even be personally involved in the delivery of the actual service. Additionally, tangible services usually incorporate a higher level of personal contact (intensity or frequency) between the provider and the customer.

So, for more tangible services, clients often have more reference points on which to base a future purchase decision.

If your business provides services with less tangible, and more variable, outcomes then media advertising may not be the best answer for you. For your type of services customers will be very interested to understand 'how' you deliver your service and will need to develop a suitable degree of trust in you before they will make the decision to use your services. These criteria cannot be fully met through advertising alone.

So what should you do to get more business?

Here are a few ideas:

* Perform your service to an excellent standard - surpassing mere customer satisfaction.

* Provide information to educate your potential clients.

* Develop sales processes that identify real problems you can solve.

* Make sure you address the true concerns and risks of your clients.

* Understand the clues customers use to decide whether they will use you.

* Create a network of related service providers who may refer prospects to you.

* Develop mutually beneficial joint-promotional activities with well-respected businesses in complementary fields.

Please don't misunderstand my message. Advertising can be very productive. If you can clearly state specific benefits (i.e. outcomes) and overcome the initial concerns of prospective clients, then advertising may work for you. That's why possession processing services such as lawn mowing can be easily advertised. For your average lawn the customer can recognise and understand what they are buying.

However, if your business provides relatively intangible services that deliver outcomes dependent upon a variety of factors, then media advertising should not be high on your list of marketing activities.

(c) 2004 Marketing Nous Pty Ltd




Stuart Ayling runs Marketing Nous, an Australasian marketing consultancy that specialises in marketing for service businesses. He helps clients to improve their marketing tactics, attract more clients, and increase revenue. Stuart also offers telephone consultations and runs regular marketing seminars. For additional marketing resources, including Stuart's popular monthly newsletter, visit his web site at http://www.marketingnous.com.au.





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Various BPO Services


In present era of globalization, it is required for any type of business to manage all data and information handy and easy accessible. In this competitive business world no one can afford time so the BPO (Business Process Outsourcing) services have become most favorite term.

Internet and better communication strategies made various outsourcing services easier. Low pricing, rapid service and accurate result also attract business for outsourcing. There are many types of BPO services available in market depth. In call centers, a particular process task is outsourced. An example would be payroll. BPO services work could be either back office related or front office work. By front office functions we mean customer oriented work like marketing, answering calls, technical support and so on, whereas internal work like billing and purchase come in the back office BPO services category.

The growing competition and market needs are driving call center companies to search for experts to offload functions beyond their know-how. However, there now seems to be shift in the services that are outsourced. The outsourcing services are now the areas that require experts. This is not only helping organizations save time and gain value for money but also helping them scale up by capitalizing on their proficiency.

Book keeping, business consultancy, call centers, DTP, data entry, proof reading and editing, typesetting, handwriting services, marketing, medical billing and transcription, web design and development etc are all services that could be put under the BPO services category.

The new global scenario requires that each organization find its own niche field that can add value to the world economy. Thus companies now try to focus their resources on areas that give maximum yield. As a spin off of this trend, service providers who focus on narrow business providers these enterprises need also emerged. Thus the term BPO services came into being around 1995. The proliferation of the Internet and its emergence as a business tool helped to make call centers highly popular.

The sub categories of services that comes under BPO services:

Customer Contact Management
Finance / Accounting Processes
Logistics
Travel Management
Telemarketing
Health care
Utilities

Apart from these, Human Resources is emerging as another highly useful outsourcing services field, Consulting, Insurance, Documentation, Telecommunications are all sectors that are catching up on the BPO services trend.

Inbound Call center services would include Answering service, Customer Care Service, Order Taking Services and Debt Collections.

Outbound Call center services would include Center Appointment Setting, Telemarketing, Market Research Services, Voice Broadcasting Service, Virtual Assistance Services and Lead Generation Services.




Sunil Kumar, Chief Executive Officer of Cleave Global e-Services. Pvt Ltd. has profound experience in call center industry and expertise in projecting BPO services campaigns in the ITES industry. He holds a Masters degree in Economics and with his extensive experience in call centers. He is a Six Sigma (Green Belt) certified professional. He brings quality and process control in all operations.





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IT Managed Services: What Does the CIO or IT Director Need?


The need clearly, is to find a strategic partner, who can drive business growth and transformation, rather than remain a mere supplier of IT capacity. Many global organisations want more than an IT vendor. They seek a highly flexible, broadly capable partner with global reach to help them simplify, optimise and advance their technological investments.

Today's IT Leaders have to meet the challenge of increasing business demands while controlling IT costs and alleviating management headaches. CIOs are continuously looking for a provider to improve the performance of their IT Infrastructure, as technology is becoming more and more complex.

Transformation from Traditional Models

In the coming days, we will see more of managed infrastructure services and CIOs will want to adopt and engage with a flexible managed services model to have the convenience of using best of breed technology and services without losing control of IT. A lot has changed and the market has gradually transformed from body shopping contracts or facility management services to a strategic process-oriented & flexible delivery model. We will see more of a hybrid of offsite services delivery either through Remote Infrastructure Management (RIM) or a combination of offsite remote management and onsite delivery.

Initially, managed services were mostly adopted by large enterprises but now small to medium enterprises are using them because of competitive pressures and operational concerns. Today, organisations from different verticals are very keen on using workplace management services, managed data center and network and security support services rather than traditional outsourcing models. The managed services providers need to focus on service excellence and offer bespoke services to different customers. They must expand their local delivery capabilities by having a truly global model with the required knowledge, customer-facing partners and distributors worldwide.

New Flexible Delivery Model

Companies need to begin 2011, one step ahead of the game. They can do this by adopting a flexible managed service provider who can manage the peaks and troughs of their business demand to meet future IT infrastructure requirements. In this collaborative approach, both parties (organisation & IT managed services provider) share risks and responsibilities for better output. This model helps in rationalising headcount, whilst focusing on cost efficiencies within the organizations existing ways of working.

Through a partnership approach to their managed services program, organisations can focus on their core competencies; lower the cost of managing IT infrastructure through improved productivity and operational efficiencies with access to a dedicated team of highly qualified and talented professionals from their service provider.

It is an investment that gives organisations the most advanced IT capabilities while allowing them to maintain as much or as little control over their IT operations and infrastructure as they wish.

IT Managed Services (IMS) consists of various service level offerings that provide proactive IT management and support. Companies can opt from a range of IMS designed to optimise the technology investment and maximise the productivity of their people and business.

IT Managed Services offerings cover the entire array of IT outsourcing services including:

• Data Centre & Network Management

• Desktop & Server Management

• IMAC

• Virtualization and

• Cloud Computing services

Infrastructure Management Services gives organisations access to highly qualified support professionals to resolve issues related to desktop & laptop support, routers, switches, firewalls and wireless access points. Acting as a single point of contact for all IT based inquiries, the service logs all issues as incidents in a service management tool.

Business Benefits

This model will provide an effective and proven Infrastructure Management Services for organisations to reduce costs and improve on service delivery efficiencies. The other business benefits are:

• Reduce total cost of ownership

• Pay less for a higher quality of service

• Better control and efficiencies of scale

• Gain access to best of breed tools & best practices

• Speedy knowledge transition and reduce dependency on individuals

• Shared service delivery platform within business units and industry

• 99% -100% of SLA maintenance

• Peace of mind




Ramy Stuart - Business & Technology Consulting

Allied Worldwide's IT Managed Services are designed to protect clients existing investments and intellectual capital by working with multiple platforms, delivery partners and their own teams. We base our solutions on ITIL-best practices and proven methodologies. You can read more about on how leading manufacturer upgrades IT Infrastructure with Zero Downtime.





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A Brief Overview On BPO's Call Centers And Their Services


Taking advantage of BPO service providers ensures you a leg up on the competition and liberates you from maintaining a costly in-house service. Outsourcing doesn't mean you have to gamble with the quality of service of the call center agents because BPO service providers guarantees they only employ highly proficient, competent and well-trained agents.

BPO's deliver the following:

I. Call Center Services

Call Center services can be categorized into:

*Voice Services

*Non-Voice services

Voice services can be subdivided into two components:

a) Inbound Services: Simply put, these are calls coming in from customers regarding inquiries, complaints or order placement. This includes, but is not limited to, the following areas of work:

Customer Service: A customer trust can be destroyed at once by a major service problem, or it can be undermined one day at a time with a thousand small demonstrations of incompetence. Customer service is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customers' expectation. Customers have memories. They will remember you, whether you remember them or not.

Answering Services: For service-oriented businesses like hotels and flower shops, you can manage your calls concerning your products or services through phone answering service in cost effective solutions regardless of time and geographic locations.

Order Taking: Agents process all the formalities required to place an order for your product.

b) Outbound Services: Nowadays, the term outbound is synonymous with telemarketing. A trained agent calls-out a prospective customer to inform and offer them of your products or services. Sales and leads are increased significantly. Demand market research, loyalty and satisfaction surveys or appointment setting on your behalf is part of outbound services..

Verification calls: This includes the checking of authenticity, or veracity of data provided by the company from the company's database.

Collections: The proverbial "dirty job but someone's got to do it." Customers are reminded of their debts or pending dues by call center agents.

Lead generation: Increase your prospect database and boost your company's sales up a notch with this BPO service.

Non Voice services. These services can be categorized into three components:

Chat Support Services: Customer support, technical or otherwise, using Instant Messengers or applets provided on the company website.

Email Management and Support Services: Sending strategically designed e-mails containing well detailed product or services information to large number of prospects. Could also mean answering customers concerns and inquiries using this method.

SMS Support Services: Utilizes the mobile phone to reinforce your brand with enhanced text editions of your services.

II. Technical Help desk Support: This type of service can be supported either thru voice or non-voice. Its 24X 7 services and can be availed through email, chat or telephone. These services are available under these categories:

Product Support: Troubleshooting, assistance, inquiries, concerns or replacement of defective products for prospects or existing buyers.

III. Back Office Support - Services relating to the inner workings of a business or institution. This customer centered and cost-effective service is among one of the very popular offshore services. Human Resources, IT, Data Entry and Accounts Receivables, Database Management, Document Management, Data entry, IT and Human Resources are major operations of back office support.

Outsourcing would be cost-effective solution for your business since labor costs are reduced likes manpower and training. It's efficient since training for all aspects of the program will be handled by people especially trained to train others. Risk reduction is also a plus factor in choosing to outsource since the BPO outsourcing providers will handle those risks for you as it is supposed to be part of their expertise, allowing you to focus on your core business and on mission-critical projects.




Belinda Summers works as a professional consultant. She helps businesses increase their revenue by lead generation and appointment setting services through telemarketing. To know more about this visit: http://www.callboxinc.com/.





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The Different Types of Answering Services for Businesses


Every business can benefit from a call answering service. The trick is choosing the type of phone answering that would best address your business' needs and is the most cost-effective. If you need assistance handling incoming phone calls, four options are available, as described below.

PBX/Auto Attendant Services

PBX (Private Branch Exchange) or an auto attendant call answering service is what you often encounter when you call a large corporate office. With an auto attendant service, a computer program asks you to push numbers until you finally reach the individual with whom you wish to speak, or until you reach a voicemail prompt. Callers who push the wrong button while using this type of service may need to hang up the phone, redial the number, and start the process all over again. At other times, callers may patiently listen to every menu option, only to discover that their request is not listed. In general, PBX/auto attendant services can be quite frustrating for customers.

Businesses often choose PBX services for the assumed efficiency they provide, in addition to their economical service rates. However, auto attendant call answering may not be the best option for businesses that rely on receiving calls from new business prospects, as up to 60% of callers hang up upon hearing an automated voice. Also, keep in mind that, as with any computer system, there is a chance that you may need to purchase special hardware and software for the service to work in your office. Additionally, if the PBX equipment malfunctions, there is a chance that you may not be able to receive any phone calls until it is fixed.

Virtual Reception Services

A live virtual receptionist service provides a team of highly trained receptionists who work off-site. These virtual receptionists personally handle your business' incoming calls; they may even answer incoming calls using your business' name. Like a receptionist that might work in your office, virtual receptionists can forward live calls, take messages, and provide basic information about your company to callers. If needed, a virtual live answering service can even call clients on your behalf to seek information you may need.

There are many benefits to this form of live answering service. Your business will appear larger, as customers will probably not be able to detect that the virtual receptionist is off-site. Moreover, when you contract a team of virtual receptionists, you do not have to worry about anyone calling in sick or taking a vacation. A virtual reception service can provide your clients with the personalized customer service they expect without the need for you to be stuck in your office all day, or to hire a new employee. The best live virtual reception services have low employee turnover rates and cheerful virtual receptionists who can prove to be an asset to your business and its clients.

Traditional Answering Services

Traditional call answering services also give customers the opportunity to speak with a live person in lieu of interacting with an automated computer program. However, employees at traditional answering services are very rarely able to answer questions about your business - they are simply there to answer the phone (using a script, typically) and take messages. Moreover, receptionists at such organizations are usually unable to transfer live calls. Finally, because many traditional call answering services have call centers located overseas, you never know if your customers will be able to understand the person on the other end of the line.

If all you're looking for is a service to answer calls and take messages, a traditional call answering service may suit you just fine. However, it's probably not the way to go if you need good customer service along with the ability to transfer live calls.

Specialized Answering Services

Specialized call answering services are common in medical fields. Such services may incorporate the use of PBX attendant services and/or live receptionists. Some offer live service representatives, such as registered nurses, to answer callers' questions. Other specialized reception services require callers to leave a message, and then wait for an agent to return the call. Specialized services generally use trained professionals who screen calls, so that the most urgent needs are addressed first. When appropriate, a representative from a specialized answering service will page an on-call professional (such as a doctor), so he or she can address client needs directly. As is the case with most niche services, these specialized reception services are typically more expensive than other telephone answering service options.

When it comes to call answering services, the best choice depends on your needs and budget. However, when assessing each service, think about how each service will serve the needs of your customers and influence your company's growth.




For more information on how a live answering service can benefit your small business, visit CallRuby.com, the website for Ruby Receptionists, one of the best known and most respected providers of telephone answering service in the Northwest.





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Autoresponder Services that Boost Your Business


In the world of ecommerce, millions of sites are fiercely competing with each other to gain new clients. For any ecommerce site to succeed, it must capture the interest and the trust of its visitors. It is not enough that your site is impeccably designed or has the latest in animation or content. You should focus your efforts not only in attracting visitors but also in leading them to make a purchase. There are dozens of marketing strategies you can use to attract more buyers and pump up your sales. One of them is by establishing an excellent and professional reputation for prompt and efficient response.

As more potential customers visit your site, you should expect a flood of inquiries and requests for information. This is an excellent opportunity for you to capture more clients and lead them to buying from your site. Thus, it is important that you carry out an efficient and prompt response to every email you receive. The fastest and most effective way to do this is by utilizing Autoresponder services.

Autoresponder services use a computer program that automatically returns a prewritten message to anyone who sends an email to your site. It is widely used for responding to consumer inquiries and visitor comments and suggestions. Autoresponder services are also used by e-zines in responding to people who subscribe or unsubscribe to their online magazines. Companies, who send out their e-newsletters regularly, also use Autoresponder services.

How can effective Autoresponder services help boost your business? The answer lies in its ability to return a prompt response to any e-mail the site receives. By responding rapidly and efficiently, you create a very good impression on your potential customer. Good Autoresponder services help you get important information back to these customers immediately. An effective Autoresponder service helps you communicate your message promptly, creating a sense of professionalism and efficiency that your clients will definitely appreciate.

Another very important advantage of Autoresponder services is that it saves time with multiple marketing tasks. Certainly, you do not have enough time to personally make and send all correspondence. Autoresponder services allows you to send thank you letters, newsletters, product information, brochures, orders etc. to hundreds of clients almost immediately and simultaneously. Autoresponder services are also indispensable in any email marketing campaign.

Choosing the right Autoresponder services is very important. What then should you look for in an Autoresponder service? First, you should pick an Autoresponder service that is reliable and can give you 24/7 service. You cannot afford to lose a customer because your Autoresponder service failed to answer his query or request for information. The ability to respond promptly is the first thing you must look for in any Autoresponder services.

Another key factor you should consider when choosing Autoresponder services is flexibility. Good Autoresponder services allow you to customize unique responses that will have maximum effect on the customer. You should avoid creating an impression that the customer is communicating with a machine instead of a real human being. Excellent Autoresponder services lets you provide the information that is specifically targeted for what the potential customers are looking for. Because any email from potential customers essentially represent the customer's intent on getting more information about your product, which can ultimately lead to direct sales, all emails are important. Thus, a top Autoresponder service must fulfill all these duties to help you boost your business.




Dirk Wagner is the CEO of http://www.internetmarketingoasis.com and creator of the #1 IMO Marketing Toolbar with hundreds of secret resources.He is the publisher of the free home business online course at http://www.team4success.biz and also Author of several eBooks like "Cure Myopia Naturally" at http://www.curemyopianaturally.com





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Tuesday, 16 August 2011

How Can The U.S. Marine Corps Help You Transform Your Government IT Services?


When I think about the U. S. Marines, I do not think about Generals, Harrier Jets, or Military Police. The first thing I always think about is Drill Sergeants! The reason I think of Drill Sergeants or Drill Instructors (DIs) could be the fact that when I was a kid, my father was a DI. Making sure the recruits understood the "good of the many" outweighed the "good of the few" made his success. But he started each boot camp with standard processes that have evolved over the last 200 years and have been adopted by all Drill Instructors across The Corps.

So what do U.S. Marines have in common with transforming your IT services agency to be the lean, mean, service machine everyone expects? Everything! The Drill Instructor starts with basics; basic crew cut, basic clothes, and basic training. You and your organization can start transformation of your agency or organization with basic processes and procedures that have evolved over the last four decades for the IT community-ITIL.

ITIL (Information Technology Infrastructure Library) is a "library" of best practices that has been evolving and adapting to new technologies since the 70's. This library of best practices and methodologies has been created by a community of IT professionals that actually do the work, manage the environment, and overcome the business obstacles.

The purpose of ITIL is to align IT services with the agency's business objectives and provide competitive advantages for the agency or organization by using the best practices in areas such as financial management, problem management, change and configuration management, and service level management. Every Federal, State, and Local government will tell you the same thing; they want the best service at the lowest cost. What does "best service at the lowest cost" mean? We should simply say the business wants the right amount of service, at the right time, at the lowest cost possible, to meet its objectives. The IT organization should be considered as a tool for the business to reach its objective, as a lever to turn services on and off. So if the agency's business objective is to supply social services benefits to the citizens of the state at any time of day or night, then the agency should just turn their IT lever "on" for those services 24*7*366 (leap year).

How do you transform your agency to deliver the right amount of service, at the right time, at the lowest possible cost? Buzzwords like consolidate, one-stop-shop, economies-of-scale, reengineer, and centralize may be the first methods to come to mind. The Marine Drill Instructor starts on Paris Island with new recruits and standard procedures that are tested, used, documented, and refined over the years. You should do the same when transforming your organization by using proven processes the IT community has been documenting and refining for decades in the IT Infrastructure Library. You don't have to create a new "wheel"; you only have to pick the best "wheel" from the library and install it. The "wheel" you will use from ITIL has already been tested and used by hundreds of other organizations with tangible results.

Service Level Management is maintaining and improving IT service quality through a constant cycle of agreeing, monitoring, and reporting to meet customers' business objectives. Because of your evolution process, you probably range the gamut on service levels provided to your customers from 8 to 12 hours a day. Some end users may even get support 24 hours per day, weekend support, or holiday support, but most after-hours support is usually done by on-call support. This could mean that at any given time there are 100+ people being used for on-call support. Since there are no service catalogs, there may be end users trying unsuccessfully to supply citizens with services because their applications are down and they don't know who to call.

With ITIL processes in Service Level Management, poor service for end users can be eliminated. Quality of service is agreed to, based on the needs of each agency, and monitored accordingly. Because of inter-agency cooperation, there are operational agreements that cascade through other support organizations to meet the end user requirements. All of these services are measured. The process is self-correcting in that each department is accountable for their own service levels rather than being accountable for the entire service supply chain. This is helpful because nobody knows where in the chain which service was interrupted.

Problem Management seeks to get to the root cause and initiate action to remove the error. With the evolution of support in your agency, about 40% of your support organizations are on home grown systems (spending time writing and supporting applications that do not have the ITIL processes of Problem Management built into them.) There is another 40% of Incident Management applications that may have some of the processes built into them, but are not used because of resource allocations, training or many other reasons. The remaining 20% of your support teams that have the application with built-in ITIL processes and that use them can only affect small changes based on the end user where they have immediate control.

Having not only the right ITIL compliant application, but also using the ITIL processes and best practices will help fix problems faster and keep problems from happening in the first place. With ITIL processes, support organizations will understand classification, trend analysis, diagnosis, and the root cause of problems. With operational agreements in place with other support organizations, you can be proactive about deleting the problems rather than continuing to fix the problems over, and over, and over again. These processes will get to the root cause of the problems and initiate the action necessary to remove the errors.

Transformation of an organization takes time, resources, and effort. Most states and large organizations take over 18 months to move through managed growth, incident management, problem management, service level management and the rest of the ITIL processes. As you will note, there is a mixture of technology, people and process changes involved in this transformation process. You cannot use a "silver bullet" to transform your organization, nor can you use only technology and processes. ITIL transformation is a balanced approach across your support organization to bring about streamlined procedures and efficiency while eliminating waste and reducing costs.

The speed with which agencies and organizations apply information technology and optimize their IT resources is becoming more critical to their overall performance. The transformation to service management solutions and services that can be delivered by using ITIL best practices is of enormous short-term and strategic value, especially as Information Technology needs continue to expand more rapidly than IT budget allocations. ITIL will guide your IT organizations in communicating with internal constituencies, defining end user needs, providing IT services, allocating resources, optimizing service levels and managing service delivery from a financial perspective. By bringing this "bottom-line" discipline to your IT organizations and processes, the same way the U.S. Marines bring discipline with Drill Instructors, you will be transforming your organizations so that IT will remain closely aligned with the needs of the business and provide significant competitive advantages.




"Semper Fi"

About the Author
Mark Latham works full time creating and implementing Service Support and Service Delivery processes for Federal, State, and Private organizations. He is a speaker at National Support events; Instructs Directors on how to take waste from their operations, and is ITIL certified. He works as the Vice President for Customer Solutions at STI Knowledge, a Business Process Outsourcing company in Atlanta Georgia.





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Value of Non-Voice Services at Call Centers


In today's times, many of the businesses borrow the help of BPO vendors to earn a competitive edge and also for the alteration of the heightened cost of In-house services. Choosing outsourcing would offer you to gain benefit of the services that these professional call center agents are offering to us or to any business firms. The agents at the call center strive hard to provide the best quality services to the customers, allowing them to share a breath of relaxation.

Call center services can be differentiated into two parts: Voice services and Non-Voice services. To discuss the ins and outs of the non-voice services, the call center services offer a very extended range of services to the customers during, before and after the purchase of the products. These non-voice services can be classified as: Chat Support, Email Support, SMS Support, Technical Support, Back-Office Support services.

Chat Support: This is the most popular and well-known support services, including live talk or chat facility on the websites' home page. With this services you can deal with the customers who browse through the website and have some query or need some help related to the products and services. Having a offshore chat based support service ensures to have lower call volumes and this actually helps in reducing the cost.

SMS Chat Support: In this growing technology era, this service can bring in good and surprising results in favor of the organization. With this, you'll be able to reach your targeted and existing customers. For the consolidation of brand positioning and for the increase in ROI, some of the modern call centers offers non voice services of improved text edition.

Email Support service: This is one of the most business boosting service which deals in the use of detailed, very well designed and nicely crafted e-mail to upgrade your product to a next level. It helps you to enhance your business graph by sending products and services' e-mails to a large number of prospective customers. The skilled and experienced team comes forward to work for the e-mail campaign and make it successful in all ways.

Technical Help Desk: With the help of this time tested service, you are able to reduce the cost if any issues related to cost or any anomalies takes place. It is a 24/7 service which is easy to get availed by phone, chat or e-mail.

These non-voice support services also provides assistance whenever there arises a technical issue, related to hardware, software, computer applications and networking.

The most popular of all these are the cost-effective and quality services of the offshore call centers. These are generally customer focused and provide effective and quick solutions as, database, building accounts, data entry and document management.

Outsourcing call center services non-voice services is very valuable,in giving edge over the competitors and can get you a place of a better position in the market.




John Daniel is associated with callcenterindia and providing his expert consultation on call center outsourcing and offshore call center services. He is an authority over the subjects and aspects concerning help desk support services and back office services information.





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Transcription and Typing Services


Transcription services should be reliable, accurate, and secure. Transcription deals with sensitive data that requires attention to detail and high level of security. This is not an area that you can afford to risk. Any lag or lapse in typing can play havoc with your business. It is essential to hire the right service provider. Here are some tips to choose the best service provider in this industry. When you look for these factors, you can relax peacefully when the important data is transcribed. Rather, you can concentrate on other areas of business. Outsourcing transcription work is better than employing staff for transcription services. When you outsource the service, you can be assured of specialization. The service providers, specialized in this area, have trained staff to work for the clients. Moreover, the staff is experienced in the industry and possesses expertise. They can offer a host of services to suit your needs. You can get all types of solution under one roof.

Types of Services

Legal transcription: This type of service is best suited to law firms, partnerships, barristers, sole practitioners, consultants, IT, and precedent development offices. The transcription services involves single and multiple voice dictation, contracts, voice interviews, agreements, briefs, court hearings, due diligence reports, meetings, and so on.

Conference transcription: It is most suitable to banking and finance firms, teleconference companies, journalists, financial analysts, general businesses, entrepreneurs, and authors. The service includes quarterly financial calls, seminars, teleconference, confidential HR reports, podcasts, media releases, financial analysis reports, social histories, manuscripts, and much more.

Investigative interview transcript: These transcription services are useful for private investigators and members, insurance companies, and assessors of the police force. The service includes factual investigation transcripts, insurance, police interviews, workplace investigation, and much more.

Market research transcription: This is suitable to marketing and advertising professionals, academia, and scientists. The service includes telephone interviews and surveys, NVivo compatible transcript, qualitative and quantitative research transcripts, and much more.

Transcription services offer many benefits. But, it is important to choose the right service provider. Check the following features when you look for a service provider.

Reliability: The service provider should be experienced. They can offer reliable services only if their proofreaders meet the rigorous standards of quality, accuracy, and expertise.

Speed: Experienced and trained staff ensures that your work gets done on time. A service provider that works in shifts with 24×7 services is a better option. They will be able to deliver on time.

Accuracy: Accuracy comes with knowledge and experience. The service provider should possess specialist knowledge of legal and financial terminology to be able to accurately provide transcription services.

Quality: Superior service with a seamless workflow process and a professional approach makes a huge difference to your experience. Not just that, the client can monitor the process at every step from anywhere. This kind of transparency promises good quality work.

If you have been searching for transcription or typing service provider, look for these features and services. It is good to hire somebody who is capable of handling multiple projects. The work flow should be very simple. It includes the upload of your file on the service provider's site, transcription, and proofreading offered by the service provider, and then your completed file is emailed. Simply download the file and you are done.




Transcription services or typing services should be accurate, reliable and secure. These deal with sensitive data that requires focus to detail and high level of security.





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Carrier Ethernet Access - The Differentiated Services Challenge


One of the characteristics of Carrier Ethernet that make it a truly carrier-class technology is its support for differentiated services. Service providers can take advantage of this to offer a wide range of Ethernet services that can be delivered end to end, whether they operate in the retail, wholesale or even mobile space.

Unsurprisingly, however, different operators in different sectors have different network requirements when it comes to deploying differentiated Ethernet services, which also means different solutions and best practices, to include areas of first-layer aggregation, demarcation and Ethernet access.

As such, there are several key differences operators should be aware of when it comes to running Ethernet services for wholesale, retail and mobile backhaul networks.

Key differences

Retail customers will typically be located both in-region and out-of-region. This means relying on wholesalers for out of region access and could conceivably require negotiating service contracts with a number of wholesalers in order to service a retail customer. This can be time consuming. Carrier Ethernet exchanges, which could ameliorate some of the inter-connect difficulties and speed the process, are beginning to gain traction but are not universally available. The last mile in any event is probably over different physical infrastructures, but the end user quality of experience must remain the same.

The retail operator must also ensure SLAs to the end user and verify it vis a vis their customers. There are a couple of scenarios for this. The Carrier Ethernet (CE) demarcation device or NID could be deployed back-to-back by both the wholesaler and retail operator, or the wholesale operator would manage the service end-to-end in its own region but allow the retail operator access to the PM KPIs or the wholesale operator would offer a service VPN to the retail operator from the single CE demarcation device.

Retail customers also require multiple services - four to five, on average - with a mixture of CIR and EIR bandwidth. If some of the retail branches have high capacity needs but can only be reached over bonded copper or DSL bonding then sophisticated traffic management schemes are required in the CE demark device to avoid congestion and service impairment.

Also network requirements vary according to retail customers' applications. Are they connecting data centers, departmental LANs? How much bandwidth is required per site? How scalable is the network? Perhaps the retail operator will provide a mix of Layer 2 and Layer 3 services. Is the traffic bursty? Symmetric or asymmetric? Financial service customers require ultra low latency, for example. All of these will determine the retail operators' service offering to their customer.

Wholesale services require higher capacity in the access - 1G/10G/40G - and typically sell their retail customers a nailed down pipe guaranteed bandwidth between their own PoP and the retail service providers nearest the PoP. The wholesale operator doesn't care what is running in the pipe. They must also ensure high availability and resiliency, including EVC protection (also relevant for certain retail applications like financial services). The wholesale operator's SLA will look one way - to their retail service provider customer.

Mobile operators - or more precisely wholesale mobile backhaul providers - will need to support various or multiple timing over packet technologies since the base stations or network might not be supporting the same synchronization capabilities (sync-Ethernet or 1588v2). The mobile operator must also be able to connect the base stations in a self-healing ring topology, which means support for G.8032 Ethernet Ring Protection Switching or close the loop in a drop-and-insert or hub and spoke topology.

Standalone vs multi-service carrier

It's also worth pointing out the different requirements for deploying differentiated Ethernet services for a multi-service carrier (i.e. one that offers retail, wholesale and mobile), as opposed to a standalone operator offering only one such service.

The multi-service carrier has different operating centers, and in some ways each operating center can be treated as a separate segment. However, at the board level the operator will want to leverage synergies to cut costs and benefit from economies of scale.

For this reason, infrastructure could be shared, but from a service perspective, the services will remain separate. This means the retail arm of a multi-service carrier will probably deploy it own demarcation device, while the wholesale arm will do the same. Depending on regulatory requirements and commercial objectives, the wholesale arm of an incumbent will also offer services to other service providers.

The mobile operator may require a cell-site gateway with pseudowire support, while the wholesale arm will use a mobile demarcation device to separate its network from the mobile network. The standalone operator can specialize in a particular infrastructure or service niche.

Best practices for QoS, COS and SLAs

All of the vendors of CE demarcation devices support (at least on paper) the standard set of connectivity verification, service turn up, performance monitoring, and fault management tools defined by the ITU, IEEE and IETF for end-to-end SLA assurance.

Not all of them, however, support these processes in hardware. Using a hardware-powered CE demarc device provides for rapid detection of service deterioration to ensure under 50 msec switchover, highly accurate frame loss measurement capabilities - down to a single frame loss - as well as frame delay and jitter, multiple monitoring of simultaneous OAM flows as well as wire speed data transfer.

The sum of these capabilities is a demarc that guarantees precise, real-time SLA assurance capabilities over multiple sites. Another best practice is to provide traffic shaping per EVC CoS. This is particularly important for supporting premium service differentiation in retail offerings and avoiding congestion in bandwidth limited access networks.

Planning for future traffic growth

One key issue operators face is how to effectively plan for future traffic growth and scalability, particularly with video expected to be the major traffic driver in the next several years.

In terms of best practices, service providers will need to deploy a non-blocking 1G (or even 10G for corporate headquarters) wire speed demarc at the customer premises with sophisticated two-way traffic management capabilities to the user and the network, giving priority to video applications and avoiding congestion, as well as assuring high availability and resilience (G.8031 EVC protection) through the network. The first level aggregator should support multicast and IGMP snooping as well as G.8032 and G.8031.




Ilan Seidner is director of marketing communications for RAD Data Communications, RAD's Carrier Ethernet solutions and products allow carriers and service providers to deliver profitable SLA-based Carrier Ethernet services for business, wholesale and mobile backhaul applications.





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