Showing posts with label realtime. Show all posts
Showing posts with label realtime. Show all posts

Wednesday, 27 July 2011

ThinkNear gets $1.6M to bring real-time analytics to local businesses

ThinkNear, a Los Angeles– and New York–based startup, caught my eye at the New York TechStars demo day with its data-driven approach to solving problems for local businesses. The company announced on Tuesday that it raised $1.6 million in seed financing from a gaggle of investors, including Google Ventures, IA Ventures, Qualcomm Ventures and angels David Tisch and David Cohen of TechStars, to help roll out their technology. That rollout got under way in New York on Tuesday. Other investors include Metamorphic Ventures, Real Ventures, ff Venture Capital, Zelkova Ventures and BoldStart VC.

The company’s approach is smart. It’s trying to tackle off-peak slow periods for local businesses, working to drive sales in those hours when foot traffic is light. That’s different from competitors like Groupon or others who often load up businesses at peak times, which can overwhelm them, limiting how much product they can move at one time.

ThinkNear is an automated system that lets businesses set their goals, input their historical slow times and how much they want to discount their products. Then ThinkNear pulls in a wealth of data from the store, and locally relevant information like weather, events and traffic to help figure out when a location needs more business. The system can push out location-based ads with discounts that are good for a limited time to help improve traffic during specific periods. Users then theoretically come in and present a code to redeem their discount, helping the merchant track the success of the program. ThinkNear also monitors the effectiveness of the ads to tune its future promotions.

Not only does ThinkNear have the potential to bolster traditionally slow periods, it’s also very simple to use for merchants. Many business owners are being asked to manage their online presence and work with sales teams to craft multiple discounts. They’re being called on constantly by sales people looking to tap their local ad budget. ThinkNear is more of a set-it and forget it solution, so merchants don’t have to manage it closely. It still has to produce results to be useful, but at least merchants are spared considerable logistical headaches.

Another of ThinkNear’s strengths is that it’s very data driven. Founder and CEO Eli Portnoy declines to go deep into the “secret sauce” of ThinkNear’s technology, but it’s leveraging real-time data analytics to really figure out the optimal times to run promotions. For example, an ice cream store may not need to push deals on a hot day, but if the temperature drops quickly or it rains, a timely discount can help propel sales. According to Portnoy:

Everyone understand mobile and local are happening and there is a convergence of the online and offline world, but everyone is focusing on taking the online world and stuffing it into the offline world. We’re taking an analytical, quantitative data-driven methodology from the web and taking it to local businesses. That’s our real mission in life.

ThinkNear CEO Eli Portnoy

Portnoy said the $1.6 million will go toward expanding the team of four employees and building out the launch in New York, where a number of businesses have already signed up. He said the next city is Los Angeles, where he believes he’ll be able to test the service on a metro area that represents the rest of the country better than San Francisco.

ThinkNear still has its work cut out for it trying to market its technology to businesses. That’s going to be hard for a small startup, when there are thousands of sales people calling on business owners. But if the start-up can get its foot in the door, I think businesses will see a lot of value in ThinkNear.

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Thursday, 21 July 2011

Twitter is all about real-time commerce, says CEO Dick Costolo

Twitter wants to be “the world in your pocket,” according to CEO Dick Costolo — but more than anything, it wants to be the engine of mobile and real-time commerce in your pocket, judging by his comments at the Fortune BrainstormTech conference in Colorado on Tuesday. In addition to downplaying the departure of the company’s two co-founders Ev Williams and Biz Stone, and complaining about the “distraction” that private trading of its shares causes, Twitter’s chief executive said the company sees a future in “removing friction” from e-commerce and allowing companies to target their users directly in real time, something he said “has never existed before.”

In his talk with Fortune writer Adam Lashinsky (video embedded below), Costolo noted that while Twitter took three years to get to one billion tweets, it now sees that many messages posted to the network every five days. He also said that there are more than 200 million registered users of the service (defining “active users” is difficult, if not impossible, he argued) and that third-party analytics show that the Twitter.com website gets more than 400 million unique visitors a month. Costolo added that Twitter is seeing 40-percent growth every quarter in terms of mobile users.

While many media outlets have focused on the recent departures of co-founders Evan Williams and Biz Stone, the Twitter CEO said that the company has been busy building up its senior management team, and that working alongside co-founder Jack Dorsey (who is also CEO of mobile-payment company Square) has been good because he “speaks with the fluency of the inventor of the product.” He said that the private trading of Twitter shares, which has valued the company at close to $7 billion, is a distraction in part because “I worry about people who might be buying through those markets [and] who’s going to get in trouble at the end of the day if it doesn’t work out.”

But Costolo also spent much of his time talking about where Twitter sees future revenue and profit opportunities — in addition to the ongoing rollout of advertising through “promoted tweets” and “promoted trends,” as well as a forthcoming self-serve ad product (how users respond to these efforts remains to be seen). The Twitter CEO said that the company sees a number of opportunities when it comes to enabling — and taking a share of the revenue from — direct e-commerce with users via the service, because “we already see a tremendous amount of commerce taking place on the platform.”

As an example, Costolo talked about how Google tweeted a promotion code that people could use for tickets to its recent IO conference, and about 100 tickets sold in a little over 10 minutes. “That’s $55,000 with one tweet in 13 minutes,” said the Twitter CEO. In another example, the San Diego Chargers tweeted about tickets that were left for a game, and in a little over half an hour they were gone. The upshot of all of that, he said, is that “there’s a commerce opportunity there for us to take advantage of if we want.” Although he didn’t give any specifics, the Twitter CEO said that the company is asking “how can we remove friction from [that] process?”

And what about Google+? Costolo said that while he believes Google “will leverage their tremendous reach to pull people into this experience,” he isn’t focused on competing with the service, but instead sees Twitter as “offering simplicity in a world of complexity.” The Twitter CEO also confirmed that the company will likely raise money soon to provide funds that it can put into building up its infrastructure (there have been rumors that it is raising a new round of venture financing that will value the company at $8 billion) but he wouldn’t say whether it will be a public offering or a private financing.

Can Twitter manage to make the transformation from being a real-time information network to being a platform for real-time commerce? Costolo seems to be betting the company’s future — and his own — that it can.

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