Showing posts with label calls. Show all posts
Showing posts with label calls. Show all posts

Friday, 19 August 2011

Use Internet Phone Service to make cheap calls worldwide


Have you ever heard of an Internet phone?

If not, get prepared to change the way you think about long distance phone calls. You can actually use your Internet connection to make cheap telephone calls anywhere in the world. Today we find several Internet phone service providers across the world that provide this service at little or no cost and can help you reduce your phone bills drastically.

Over the last decade, we have seen that the Internet and computer technology have changed the way people live, work and communicate. An Internet phone is one such revolution that has changed the way people talk with each other.

How does an Internet Phone work?

An Internet Phone uses Voice over Internet Protocol (VoIP), which converts the voice signal from the telephone to a digital signal. This digital signal travels over the Internet and is converted back at the other end to voice so that you can speak to anyone with a regular phone number. VoIP sends voice information in digital form in discrete packets rather than in the traditional circuit based protocols of the public switched telephone network (PSTN) and helps you use your standard Internet connection to make phone calls worldwide at a very low or no cost.

How to make a call using the Internet Phone?

To make a call using an Internet Phone, you can subscribe to an Internet Phone Service. Besides this, you need to have a good speed Internet connection in place. Some Internet Phone services allow you to use a regular telephone, as long as you connect it to an adaptor while others allow you to make calls from a computer or a special VoIP phone that doesn't require an additional adapter.

Depending upon the service that you choose, one way to make a call is to pick up your phone and dial the number, using an adaptor that connects to your Internet connection. Another way is to use a microphone headset plugged into your computer. In this case, the number is dialed using the keyboard and is routed through the cable modem.

In fact your computer need not even be turned on in case you are making calls with a phone and adaptor or special VoIP phone. It's just that your Internet connection needs to be active. You can even use your computer while you are talking on the phone.

How to choose an Internet Phone Service?

Depending upon the Internet Phone service that you choose, you might be limited only to other subscribers to the service, or you may be able to call any phone number, anywhere in the world. The call may be made to a local number, a mobile phone, a long distance number, or an international number. You can even utilize the service for a conference call, that is, to speak with more than one person at a time.

Different Internet Phone Service providers offer various plans for making calls. Some providers offer their service for free, normally only for calls to other subscribers to the service. While others charge for a long distance call to a number outside your calling area, similar to the existing, traditional telephone service. Still some other providers permit you to call anywhere at a flat rate for a fixed number of minutes.

Before choosing an Internet Service Provider you have to carefully look at his offering and balance it with your needs.

Benefits of using an Internet Phone Service

The biggest benefit of using an Internet Phone is that you can make cheap phone calls as you are utilizing an existing data network that is the Internet. Moreover since VoIP is digital, it offers features and services that are not available with a traditional phone. It gives you the flexibility to combine phone calls with business data and offers value added features like integration with software on your computer.

The Internet Phone also provides you with the ability to be mobile as you can take your phone anywhere in the world. Besides this, it provides you access to features like voice mail, caller ID, call conferencing, call forwarding etc.

The Flip side.... disadvantages

Despite the numerous advantages that an Internet phone offers, there are some disadvantages to utilizing the service. First, an Internet Phone is dependant on power. Your current phone runs on power that is provided over the line from the central office, so even if your power goes out, your phone connection still works. With an Internet phone, you cannot use your phone service in case there is a power failure. Unlike using traditional PSTN technology, that is dependent on a point-to-point connection, the Internet Phone utilizes the Internet and its web-like, multi-link network. Therefore if a traditional PSTN circuit phone line is down or cut for some reason, you will be unable to make a call. With Internet Phone service, if a specific link is down, the call will just be routed over one of the many other routing options that the Internet provides to still complete the call. There have been many recent natural and man-made disasters, where Internet Phone Service, was the only available and working service - as both PSTN lines and mobile cellular towers were rendered inoperable.

Additionally, early Internet Phone Service suffered from issues of "delay" which causes the problem of "echo" and "talk overlap". These initial Internet Phone Service offerings were susceptible to all the problems normally associated with home Internet connections like latency, jitter and packet loss. Due to all these factors phone conversations can sometimes become distorted, garbled or lost. In the last few years, with the improvements to the Internet backbone, broadband technologies and VoIP protocols and codecs, most of these issues have been corrected.




Author : Bart Bartolozzi

[http://www.BlueSkyPhone.com]

Broadband Phone Service





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Sunday, 14 August 2011

Answering Services Do More Than Answer Your Calls


Almost any answering service can simply answer your calls. Although this is the core service an answering service company provides, many companies prefer more advanced options to move their business forward. Answering Service companies have to diversify their service offerings to meet the needs of the marketplace.

Through upgrading some of their technology, answering services can offer their clients a multitude of services that assist them in simplifying and organizing their business. Although outsourced third party providers obviously can't take over all of a company's workload, they can assume a good portion of it. Answering services have these services:

Live Operator Call Answering. Although almost all answering services provide voice-mail systems, it's often more beneficial to use live answering services. Live operators act as virtual receptionists, answering calls in your company name and often knowing enough about your business to answer frequently asked customer questions such as office directions, hours, or holiday schedules. Company employees can even use live answering services to call in late, and the live operator will record the reason and directly forward the message to the office.

Multiple Messaging Choices. Receiving messages your way is important. Good answering services deliver messages to more places than the company phone; they can deliver messages to pager, smart phone, e-mail, or in an easy to read fax. Companies can even change the method of delivery based on the caller, the time, or the message's urgency

Virtual Office Services. Virtual office services are an invaluable asset to many start-up businesses and entrepreneurs. Virtual office services essentially replace an entire working office, offering receptionist services, faxing services, mailing services, and complete voice-mail services. Most virtual office services come complete with a phone number in the area code of your choice, which can be freely given out to customers. Many answering service companies also offer a choice in toll-free numbers, including customized toll-free numbers. Local and toll-free numbers are both the telephone numbers companies forward their lines to in order to activate answering service, and the number they can advertise to their customers to receive all of their calls.

Basic call answering and forwarding is useful. But many companies need more power from their answering service. If your company needs an extra edge, you should think about hiring an answering service providing more complex services. Hiring an answering service offering more specialized services frees up more company time, so your business can maximize efficiency and take profit all the way to the bank.




Robert Porter is the President and CEO of 1-800 We Answer Answering Service, a full service telecommunications company providing a complete range of answering service, call center, voice mail, fax, mail receiving, ordertaking, telemarketing and phone system services to businesses and individuals.





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Wednesday, 20 July 2011

Oh no he didn’t: AT&T’s CEO calls DSL obsolete

Updated: AT&T CEO Randall Stephenson (pictured) spoke Tuesday at the National Association of Regulatory Utility Commissioners summer meeting in Los Angeles, where he called his company’s copper-based DSL broadband technology “obsolete.” This is a stunning admission from one of the nation’s largest DSL providers. Sena Fitzgerald Fitzmaurice, a spokeswoman for rival ISP Comcast tweeted from the meeting:

When I asked her for a follow up she said Stephenson made his statement during the question and answer period following his speech and that Comcast EVP David Cohen was following Stephenson in the lineup. She recalled Stephenson saying “We built DSL back in 1997 to chase David’s company and now that’s obsolete,” but said she hadn’t written it down. I emailed AT&T to confirm and haven’t heard back, but a NARUC spokesman who attended the event confirmed Stephenson’s quote.

Update: AT&T got back to me with the following statement about Stephenson’s remark:

Stephenson was answering a question from an audience member about how state regulators should think about new technology cycles when they are considering things like USF. He said that new technology used to be amortized over a 10-15 year period, but that has shrunk to about 5 years now. He said that DSL was introduced in the 1990s, it has been surpassed in speed by U-verse and Comcast?’s DOCSIS 3.0. He also gave the example of deploying 3G in 2006 … and now 5 years later we are rolling out 4G. His point was — new technology is being surpassed by the next generation much quicker than ever before. We have millions of customers using DSL and remain fully committed to the technology — even as we constantly look to bring innovation to the marketplace.

My attention to this quote may seem petty, but as AT&T focuses more and more on wireless and continues pushing its fiber-to-the-node services instead of faster fiber-to-the-home or even cable, it’s leaving millions of Americans in the dust.

For many in rural areas DSL is the only option, and as of the end of AT&T’s first quarter it still has roughly 10.2 million DSL subscribers. AT&T doesn’t report total DSL subscribers so I am looking at the total of 14.5 million consumer broadband subscribers which AT&T says can be DSL, U-verse or satellite customers. From that number I am assuming that roughly 4.3 million are using U-verse based on AT&T’s statements that AT&T’s U-verse deployment now reaches 28 million living units and “companywide penetration of eligible living units is 15.3 percent.” Analyst Tim Farrar of TMF Associates estimates AT&T has “between 10,000-20,000K and quite possibly less” satellite customers.

And it’s not as if AT&T plans to continue upgrading all of its customers over to U-verse. Earlier this year, AT&T executive John Stankey told an investor conference that the company would likely halt its building plans after it brings the technology to about 55 percent to 60 percent of the homes it serves. Stankey also admitted that about 20 percent of the homes in AT&T’s service area are “not a heavy emphasis for investment.” Verizon has come to a similar conclusion and has sold off a huge number of its DSL lines to other telecommunications providers. It is now pitching its wireless broadband in those areas an alternative to DSL.

But if DSL is “obsolete” as Stephenson says, then what about the Americans who are forced to rely on that as their only method of broadband access? I know many argue that because wired broadband is expensive, mobile broadband can deliver the Internet and will be more competitive, but one only has to look at the pricing for a gigabyte of data and the lack of network neutrality rules on wireless networks to see what a sham that is. For millions of U.S. citizens their broadband access is obsolete and the head of one the nation’s ISPs just inadvertently admitted as much, but that doesn’t mean he’s going to do anything about — or stop selling it.

Manhole image courtesy of Flickr user Eddie~S

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