Samsung Galaxy WiFi 3.6 Hits UK Market In November

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Remember last month when we caught a glimpse of what looked like Samsung's take on the iPod touch, a Galaxy-series Android that had no cellular radio, using WiFi alone to get online? That was the Galaxy S WiFi 3.6, and Samsung's just revealed its plans for introducing the handset, along with a larger five-inch version.

This announcement drops the "S", calling the pair the Galaxy WiFi 3.6 and Galaxy WiFi 5.0. Obviously, like the iPod touch, these devices are capable of far more than just media playback, but that doesn't keep Samsung from playing-up the pair's audio performance, including "SoundAlive" software to act as kind of real-time dynamic EQ.

Both Galaxy WiFis will have 1GHz Texas Instruments processors, and come with Android Gingerbread. The only notable difference between the pair is their measurements, whether you want something pocket-sized or would like to flirt with a handset starting to encroach on tablet territory.

The Galaxy WiFi 5.0 is already available to customers in the UK, and the Galaxy WiFi 3.6 will be joining it next month. Prices for an 8GB 5.0 start at what works out to about $300, or $340 for the 16GB. The WiFi 3.6 will be more like $230 for 8GB and $265 for 16GB.

Source: Android Central
Via: MobileBurn

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The 7 Best Customer Service Videos on the Market

Customer service training videos are one of the most effective ways to teach service skills to your employees and there are several outstanding titles available to assist in your training. Most of these programs include leaders guides, participant guides and activities to further the training after the video is finished.

Give em the Pickle - Bob Farrell's classic program focuses on the motivational side of service. Farrell wit and wisdom sparkle throughout the program as he explains how great service was the hallmark of his ice cream shop empire in the 1970s. Give em the Pickle was his service battle cry. A simple phrase that means that you need to give your customers that extra special service - something beyond the normal like free pickles with their order or singing the birthday song to children on that special day. This customer service video is still the best-selling program on the market, used by thousands of service trainers through the world. Farrell keeps the information general enough to be used in any sector of the business world.

The Guest - The original Guest and now The Guest - Second Edition are both available as a package purchase for the same price. The Guest is one of the best-selling programs in the history of corporate training. The extremely well produced program uses the analogy of welcoming and taking care of a guest in your home while you are at work. The basic skills associated with the treatment of guests in your home crosses over nicely with the customer service skills needed in the workplace. Through a variety of well-acted scenarios, The Guest shows extraordinary service in a comedic before and after style. The "before" scenarios are hilarious. The Guest is a must have for any customer service trainer.

Remember Me - Third Edition - Remember Me is a hilarious look at the plight of the customer. He takes a lot of abuse without fighting back, but in the end he has the last say - he just takes his business elsewhere. Through a variety of funny bad service scenarios, Remember me demonstrates why service is so important for a business. Without the customer there is no business.

So Help Me? - So Help Me comes with a manager version, employee version or both. The solid service program has an excellent variety of service vignettes that competently displays the basics of good service. This is a high-level program with excellent production values, acting and content. If you need a solid, nuts and bolts program on service that covers the essentials your employees need to know, then So Help Me is an excellent selection.

Actions and Attitudes - This customer service video made specifically for retail covers the basics of service with a start and stop vignette style. An affable host takes employees through a variety of retail scenarios in different environments. The common-sense style combines basics with a variety of insights specific to retail environments.

Who Cares - Who Cares is another solid nuts and bolts service program. If you are looking for a basic service skills video with good acting and production values, then you will have success with this service video. The wide variety of scenarios will provide a solid base of customer service skills for your employees.

The Difficult Guest - This follow-up to the Guest focuses on difficult customer service situations and how to solve them with the same hilarious scenarios, great acting and extremely high-level production values as the original guest. A great follow-up to train on specific difficult service problems that occur on a daily basis in every workplace, The Difficult Guest is a must-have.

Any of these customer service videos will provide your organization with a great service training tool to be used for years to come. They all come with a complete training program to go along with the video to make the training process as easy as possible.

Charlie Bentson King is a writer and producer for TrainingABC. TrainingABC is a distributor of customer service video and DVD programs such as Give 'em the Pickle.

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5 Overlooked Ways To Market Your Work at Home Business

Everyone is always looking for more ways to market their work at home business. You often here about PPC advertising, writing articles, link exchanges, and a few other business marketing techniques that everyone uses. However, there are many other ways to market your work at home business that a lot of people just don't think of.

I have offered five good business marketing techniques below that are often overlooked. Of course, many people do use them but there's not nearly as much competition in these techniques as there is with some of the others. Plus, these marketing techniques are all either free or very near it. Getting traffic to your site for free or very little cost is always a good thing in my opinion.

Here are five ways to market your work at home business that you may not have thought of before:

1) Enhanced Business Card - Get a business card with color, an eye catching background, and add your picture to it. Maybe you could also have a cool quote or a free offer on it, plus anything else you can think of to get peoples attention.

The point is you need to make it stand out among all the other business cards someone might see in a month. Make sure your website URL is on it in a highly noticable place. Then, leave it everywhere you can, and hand it out to everyone you meet.

2) Give away freebies - Underpromise and overdeliver! That is the best business marketing strategy ever thought up. Pretty much all the "big-dogs" use it in their marketing campaigns. You can too by giving away free stuff at your website, or in your newsletter, without telling anyone they will be receiving it.

Say someone visits your website from an ad you placed that didn't mentioned anything about getting a free ebook. They will be absolutely delighted to find the extra free gift.This is a great way to get people to not only return to your site, but tell their friends about it too.

3) Sponsor Events - A great way to spread the word about your business is to sponsor events in your area. There are many games, events, charity drives, intramurals, little leagues, etc... That are just waiting for people like you to give a little bit of your money to help out.

You will usually get your business name on a T-shirt, a sign, a flyer, or something else related to the event. A lot of people will be seeing these events and YOUR business name. It's a great way to drive local traffic to your online business website or offline business if you have one.

4) Blogs - Having your own business blog can be a great marketing tool. With a blog you can quickly and easily offer free business advice, information, fun stuff, resources, tips, or anything else you want.

If you have a very interesting and/or informative business blog people will keep returning for the great stuff that your blog offers. Update it every day or two with fresh info and you can build a strong following fairly quickly.

I have used this marketing technique successfully for the past few months. You can see one for yourself by visiting my "home biz tips" blog at

http://www.work-at-home-jobs-iowa.com/home-business-blog.html [out]

5) Guestbooks - There are many people that have guest books on their websites that you can sign. Most of them allow you to put a link to your website when signing. This can be a good way to bring some traffic to your site and get a one-way inbound link that those search engines really love.

Make sure you don't just post a random comment or spam the guestbook. You should actually check out the website and leave a useful message. This will keep your reputation intact and provide the webmaster with usable information. A win-win situation!

Alright, now you are armed with five more work at home business marketing techniques to bring traffic to your website and customers to your business. Get going on them now so you can increase your profits this week!

Copyright© Trent Brownrigg
www.work-at-home-jobs-iowa.com

I grant permission to publish this article, electronically or in print, as long as the bylines are included, with a live link, and the article is not changed in any way (grammatical corrections accepted).

Trent Brownrigg is a successful internet marketer, business mentor, and author of business articles. He will personally help you build a secure financial future. Visit http://www.work-at-home-jobs-iowa.com for more details.

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Cell phone market bigger than we thought

The researchers at Deutsche Bank are throwing out old estimates of the worldwide mobile phone market because they say we’re still underestimating its size. The reason? They’re still trying to grasp how many cell phones are made and sold in China. As a result, Deutsche Bank is increasing its 2011 forecast of the worldwide market to 1.68 billion phones, up from 1.57 billion earlier this year.

“The bulk of this change comes from an additional 115 million GSM 2G units going into emerging markets,” a research note from the firm says.The problem with counting the phones sold in China is that a sizable chunk of them are “Shanzhai” phones, or knock-off phones that are cheap to make and popular in China and in neighboring emerging markets. The manufacturers of these handsets don’t have official licenses to build phones from the Chinese government and typically do not sell them through what we might think of as traditional retail channels.

But even though Deutsche Bank has talked to contacts in the country to get a better feel for the true number of phones being made and sold, it says it’s still difficult to know the true size.

“It’s also worth pointing out that we could still be missing some number of shanzhai phones…In a note following our recent China trip, we pointed out that many of the China handset makers sell $20 phones. These go to emerging markets prepaid customers, and we know no data source capable of tracking these units,” Deutsche Bank said.

Zeroing in on the true size of that market is not the only factor increasing this year’s forecast though. Phones using LTE technology are rolling out faster than anticipated in the U.S. Previously, Deutsche Bank was expecting 3 million LTE phones this year, now it’s doubling that number.

In addition to the worldwide numbers in basic handsets growing, consumers still just can’t get enough of smartphones. Smartphones shipments will grow by 30 percent this year over 2010 levels to a total of 423 million units, with Android phones accounting for 220 million of those, Apple iOS phones for 80 million, Nokia 70 million, and Research in Motion selling 50 million BlackBerry handsets, according to Deutsche Bank.

This year’s growth isn’t expected to slow any time soon either. DB is upping its estimate for smartphone growth in 2012 too. Anticipating smartphone prices to drop below $150 next year, the group is expecting overall unit sales growth to hit 36 percent.

Thumbnail image courtesy of Flickr user Wesley Fryer

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American Express flexes its muscles in local deals market

The local deals and offers space is still emerging and we’re seeing start-ups like Groupon, Living Social and Foursquare rise up only to be challenged by bigger web players like Google and Facebook. But one of the most potent competitors is showing that you don’t have to be a hot start-up to play in this market.

You can be like American Express, a 162-year-0ld financial services company that is marshaling its vast resources in pretty impressive ways to create what could be one of the strongest offerings in the local commerce space. It just inked a deal to bring personalized deals to Facebook through its Link, Like, Love platform and previously signed up partners in Foursquare and SCVNGR’s LevelUp to also distribute deals. The recent deals essentially allow card members to link their credit accounts to these social services, which can then offer them deals that can get connected to their card. When they go to redeem an offer, they just swipe their card and the transaction is processed automatically and any discount is applied as credit to their American Express account.

I sat down and talked with American Express’s David Wolf, vice president of global marketing capabilities about American Express’ approach to this market, what sets it apart and how far it can take go in the daily deals space. He told me AmEx is uniquely positioned to excel in this market because of its close relationship with consumers and merchants and the valuable information it can offer businesses. And he said while NFC is something the company is looking at, its card-based deals system works in a frictionless way today.

Take a look at the video below.

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How connected devices will disrupt the TV ad market

Linear TV makes up the bulk of video ad dollars today, with about $160 billion worldwide being spent on broadcast advertising, compared to just $5.4 billion in IP-delivered video. But a rapidly growing number of connected devices will soon disrupt what we think of as TV advertising, by combining TV-sized reach with all the interactivity, targeting and analytics advertisers have come to expect from web video ads.

The online video ad market has grown substantially over the last few years, but so far it has yet to really make a dent in TV advertising. While the TV ad market is growing more slowly than online on a percentage basis, it continues to add billions of dollars every year, compared to just the hundreds of millions that are sneaking into online video. For those that thought online video would soon begin to steal budget away from TV, that hasn’t happened — yet.

But things start to get interesting when TVs get connected and more of the video we watch is streamed rather than delivered over traditional TV broadcast. As seen in the graph below, the real opportunity for advertising growth is in targeting that increasingly influential medium. The graph, which is based on data from Booz & Co. projections for the video ad market, was first shown to me by Videoplaza CEO Sorosh Tavakoli as evidence of where the “TV ad market” is actually going.

Advertising for video on PCs and web browsers, video delivered to mobile devices and video delivered to tablets will all grow significantly in the coming years, but will pale in comparison to the growth of advertising for streaming video on connected TVs. And as monetization of streaming video to connected devices grows, the share of ad dollars going to traditional TV services will shrink.

That’s where companies like Videoplaza come in: By serving as the go-between for media buyers and consumer electronics manufacturers and streaming services, they can meet the unique demands of ads built for TV, but with all the bonuses of IP delivery. They will be able to combine the reach of broadcast TV with the interactivity, targeting and accountability of web-based advertising, agencies and brands will get the best of both worlds. They will be able to serve into multiple video platforms and formats across consumer electronics manufacturers. And they’ll enable performance-based campaigns that also scale beyond what is a fairly limited web video market today.

For its part, Videoplaza already enables advertising on devices like the Sony PlayStation 3, Samsung and LG TVs, the iPhone, iPad and Android mobile devices and IPTV platforms in France. While focused primarily in Europe, the company is rapidly growing worldwide.

But it’s not alone: All the major ad networks are looking for ways to expand beyond delivering ads into the web browser and onto a growing number of devices. With so much future money at stake, it’s no wonder that connected TVs will be at the center of many ad technology company strategies going forward.

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